Privacy Policy

Lovereign Care Services("we," "us," or "our") is committed to protecting the privacy of visitors to our website and individuals who contact us for services. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information we collect

We collect information in the following ways:

• Contact and inquiry forms. When you submit a family intake inquiry, professional referral, or general contact request, we collect the name, phone number, email address, county, and any details you choose to share about care needs.
• Job applications. When you apply for a position through our Careers page, we collect your name, contact information, and any materials you submit such as a cover letter or resume.
• Live chat. If you use the live chat widget on our site, the chat platform may collect the content of your messages and basic technical information such as your IP address and browser type.
• Automatically collected data. Like most websites, our hosting platform may collect standard log data including your IP address, browser type, referring page, and pages visited, for security and analytics purposes.

How we use information

We use the information we collect to:

• Respond to inquiries and connect families with appropriate care options
• Process and follow up on professional referrals
• Review and respond to job applications
• Communicate service updates or relevant information to people who have requested it
• Maintain the security and performance of this website

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Protected health information

General contact forms and live chat on this site are not intended for the transmission of protected health information (PHI). Professional referrals that include clinical details about a client are routed through a secure, BAA-backed channel. Please see our HIPAA Notice of Privacy Practices for information about how we handle health information in the context of care services.

Data retention

We retain inquiry and application information only as long as necessary to respond to your request or fulfill the purpose for which it was collected, or as required by applicable law.

Third-party services

Our website uses third-party services including a live chat platform and an email delivery service to handle form submissions. These providers process data on our behalf and are subject to their own privacy policies. We do not authorize them to use your information for purposes beyond fulfilling our service requests.

Your rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at the address below. We will respond to reasonable requests in accordance with applicable law.

Contact us

Questions about this policy or requests related to your personal information can be directed to Lovereign Care Services at lovereigncareservices@gmail.com or +1 (908) 400-2323.